Website Privacy Policy

Sensory Sprouts Therapy
Website: www.sensorysproutstherapy.co.uk
Policy effective date: 15.09.2026
Last updated: 15.09.2027

1. About this Privacy Policy

Ethan Cronin, trading as Sensory Sprouts Therapy respects your privacy and is committed to protecting your personal information.

This Website Privacy Policy explains how information is collected, used, stored and protected when you visit or interact with the Sensory Sprouts Therapy website:

www.sensorysproutstherapy.co.uk

This policy applies only to personal information collected through the website and associated website enquiries. It does not replace any separate privacy notice relating to the provision of occupational therapy services, clinical records or client care.

2. Who is responsible for your information?

The data controller responsible for information collected through this website is:

Sensory Sprouts Therapy
Business owner: Ethan Cronin
Email: ethancronin@sensorysproutstherapy.co.uk
Website: www.sensorysproutstherapy.co.uk

If you have any questions about how your information is handled, please contact us using the details above.

3. What information I may collect?

Depending on how you use the website, I may collect:

• Your name

• Your email address

• Your telephone number, if provided

• The name of an organisation, school or professional service, if provided

• Information contained within your enquiry or message

• Technical information such as IP address, browser type and device information

• Website usage information collected through cookies or similar technologies

Please avoid including sensitive clinical, medical or safeguarding information in website contact forms unless specifically requested through an appropriate secure communication process.

4. How do I collect your information?

Information may be collected when you:

• Complete a contact or enquiry form

• Send an email through a website link

• Request information about our services

• Subscribe to website updates, if this facility is available

• Browse or interact with the website

• Accept or manage cookies

5. How do I use your information?

Website information may be used to:

• Respond to enquiries

• Provide information about our services

• Arrange an initial discussion or follow-up communication

• Respond to requests submitted through the website

• Maintain website security

• Monitor and improve website performance

• Understand general website usage, where analytics are enabled

• Meet legal or regulatory obligations where applicable

I will only use personal information for purposes that are relevant, proportionate and lawful.

6. Lawful basis for processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the lawful basis for processing website information may include:

Legitimate interests

I may process information where this is necessary to respond to enquiries, manage website communications, maintain website security and operate the website effectively.

Consent

I may rely on consent where you voluntarily provide information for a specific purpose, such as subscribing to marketing communications or accepting non-essential cookies.

Steps taken at your request

Where you contact me to enquire about services, processing may be necessary to take steps at your request before entering into a potential service arrangement.

Legal obligation

Information may be processed where necessary to comply with a legal obligation.

7. Special category and sensitive information

Occupational therapy enquiries may sometimes contain information relating to health, disability, education or additional needs.

The website is not intended to be used to submit detailed clinical or sensitive personal information.

Please do not include unnecessary medical, diagnostic, safeguarding or other sensitive information in an online contact form.

If sensitive information is received, it will be handled appropriately and only where there is a lawful basis for doing so.

Where clinical services are subsequently provided, information relating to those services will be governed by a separate clinical and service-delivery Privacy Notice.

8. Sharing your information

I will not sell, rent or trade your personal information.

Information may be shared with carefully selected third-party service providers where necessary to operate the website or respond to enquiries, such as:

• Website hosting providers

• Website maintenance or technical support providers

• Contact-form providers

• Email service providers

• Website analytics providers, where enabled

• Professional advisers where necessary

• Regulatory, legal or law-enforcement bodies where legally required

Third parties will only receive information where there is a legitimate reason and appropriate safeguards are in place.

9. Website hosting and third-party services

The website may use third-party services to provide hosting, forms, security, analytics, embedded content or other functionality.

These providers may process limited technical or personal information in accordance with their own privacy policies.

A current list of relevant providers should be maintained by Sensory Sprouts Therapy and reviewed whenever website services change.

Website hosting provider: Squarespace
Contact-form provider: Splose

10. International transfers

Some website service providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK, appropriate safeguards will be used where required by applicable data protection law, such as adequacy regulations, appropriate contractual safeguards or other lawful transfer mechanisms.

11. How long do I keep your information?

I only retain website enquiry information for as long as reasonably necessary for the purpose for which it was collected.

Generally:

• General website enquiries will be retained only for as long as necessary to respond and manage the enquiry.

• Information relating to a potential service arrangement may be retained for an appropriate period where necessary for business administration or legal purposes.

• Marketing information will be retained until consent is withdrawn or the information is no longer required.

• Technical and analytics information will be retained in accordance with the relevant provider's retention settings.

Retention periods will be reviewed periodically.

12. Website security

I take reasonable technical and organisational measures to protect information collected through the website.

These may include:

• Secure website hosting

• HTTPS encryption

• Access controls

• Password protection

• Regular software updates

• Appropriate protection against unauthorised access

• Secure handling of website enquiries

However, no internet transmission or online storage system can be guaranteed to be completely secure.

13. Your data protection rights

Under UK data protection law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of information in certain circumstances

• Request restriction of processing in certain circumstances

• Object to processing based on legitimate interests

• Withdraw consent where processing is based on consent

• Request data portability where applicable

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact:

Email: ethancronin@sensorysproutstherapy.co.uk

I may need to verify your identity before responding to a request.

14. Complaints

If you have concerns about how your personal information has been handled, please contact Sensory Sprouts Therapy in the first instance.

You also have the right to contact the UK supervisory authority:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk/

15. Changes to this policy

This policy may be updated from time to time to reflect changes to the website, legal requirements, technology or how information is processed.

The latest version will be published on this webpage.

16. Contact us

If you have any questions about this Website Privacy Policy, please contact:

Sensory Sprouts Therapy
Email: ethancronin@sensorysproutstherapy.co.uk
Website: www.sensorysproutstherapy.co.uk

Policy effective date: 15.09.2026
Review date: 15.09.2026